Welcome Billie's Mobile Clients
You may have already heard the news by now that Billie is retiring from grooming here locally, and about to go on a grand adventure of seeing the country! We are super excited for her, but we know our community is sad to see her go. We were honored when she reached out to see if we might be interested in adding her clients to our Milk & Honey Family, and that she trusted us to care for each one of you after she's gone. ​
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So we created this page to introduce ourselves a little, answer some common questions, and hopefully reduce any fears you have. We know finding the right person for your fur baby is a big deal and can be scary, espcially when you were happy with the person you had. So we want to know we are here to help make this transition easier, answer any questions, and as always, we view our role as a partner in caring for your pet.
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FAQ
When does the change start?
We will officially be taking over her route Sept 1st, 2025
Who will be grooming my dog now?
Milk & Honey's owner, Hallie will be taking over Billie's route for the foreseeable future. She has been grooming almost 25 years, has worked in both salons and mobile, and has Fear Free Handler training. She sees most of our "Special needs" pets at the salon, who are dogs who need a little more time, advanced handling, and just a little extra love and patience. She loves making clients happy, and is excited to meet you and your pups in the coming months. You can read more about her and her experience on the "Meet the Team" page
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​How will this all work? Will my schedule change?
We will be taking over her current route and aim to make as few changes as possible. The means of communication will stay the same (though as we take over her scheduling software it may changed the phone number on their internal systems, we'll keep you posted), paying invoices, and scheduling will remain the same. The only known change we will have to make is that we will temporarily not be running the mobile route on Wednesdays, as Hallie has many request clients at the Storefront Salon we will be working with that day. We do hope to expand the available days and times in the future.
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Will anything change with my price or way we pay?
No, pricing and methods of payment will stay the same, we accept cash, check, credit card and venmo.
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What if I have a concern or even a complaint?
We want to know! We want to help! And we want to get it right! We aim to get your groom the way you expect, each groomer is different so please give us feedback on anything that needs to be shorter/longer, etc, our goal is to get it right for you!
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We want to make this transition as easy as possible, and we thank you ahead of time for giving us the change, and the trust to work with your fur babies. We also ask for some grace was we learn a new route, a new truck, and get to know all of you and your fur babies.
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How to contact us, text is best( 615) 961-4093 but also feel free to call
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