Welcome Muddy Paws Clients
We know you have questions, and maybe even some concerns. We want to answer them for you. We're going to address some of the common questions folks have had so far, and if we don't answer them here, please feel free to message us on FB, or text the salon at 615-788-1763 (Note- the number has stayed the same) We are open Tuesday thru Friday.
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We use a software program to help us track client notes, send reminder texts, add photos and updates, and its also linked to our point of sale for reports. We can help you register at your next visit, but it can save time if you go ahead and register your pet now. Click the "Register" button now
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FAQs
Will my price change?
All clients coming for their 1st visit under new ownership, after May 1st, 2023 will be under the Milk and Honey Pricing. Found HERE
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We have "grandfathered" all current "regular" (Regular is defined by clients who use services on intervals of 12 weeks or less) Muddy Paws clients with their current price. This period Ends May 1st, 2023. We have to to make adjustments to her pricing to account for required sales taxes and inflations our industry has encountered. But we want to keep everything as close to the same for her regular clients as possible during the transition. She was planning a necessary, annual price adjustment this spring, we will be implement that for all grandfathered clients as well. Our goal isn't to be expensive, its to be a top quality experience for you and your pet. We are competitively priced locally, and on the low/medium side for our industry in the greater Nashville area.
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When will this transition take place?
New Ownership began Feb 1st, 2023
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Do I need to register on your website?
No, but it would helps us get everyone set up in our system. We keep notes on each dog, photos, and the system also sends automatic reminder texts. So you can go ahead and register ahead of time, or we will take a moment at our next appointment to get you in the system. You can go ahead and register HERE
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How long will Natalie stay grooming there?
As of mid April she is working soley out of her New Johnsonville/Camden salon. If you are interested in making the drive, and having her groom your dogs once she transitions over, please keep up with her news and announcements both on the current Muddy Paws Facebook, or on her new website www.JohnsonvilleGroomer.com
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I have a big dog, will anything change?
Due to limited space in the Muddy Paws Salon, dogs over 50lbs and any coated breeds (Huskies, German Sheps, some larger Aussies) will need to visit the Downtown/Main Street Salon. Its less than a 5 minutes drive from the HWY 70 location. The Downtown Salon is equipped with electric tubs that can drop to the floor allowing big dogs to get into the tub easier, as well as large and extra large kennels for them to relax in during their salon visit. The water heater at the former Muddy Paws location is also not large enough to ensure these dogs receive a warm, comfortable bath. Cool/Cold baths are not safe, and are stressful. We are also no longer taking groom/full haircut clients over 35 lbs at either location due to being at capacity. If we're not seen you since the change of hands, you would be considered a new/non regular client.
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If we are interested in trying the Main Street/Downtown location is that an option?
Absolutely, just text 615-961-4093 and let them know you are a current Muddy Paws client interested in trying the other location. And we'll get you set up.
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